The Oasis Hot Tub Gardens
FAQ
What are your hours?

Hot tubbing begins at Noon daily. Our Receptionist will be available to assist with making reservations or Gift Certificate purchases beginning at 11 AM daily.
 
We close at 1am from Sunday – Thursday and 2am on Friday and Saturday.
 (Hours may be altered around specific holidays. Please call to confirm.)
 
Where are you located?
We have three locations in Michigan – Ann Arbor, Grand Rapids, and Kalamazoo.

Visit the Call Us page for directions to your nearest location.
 
What do I need to bring?
Not much! Each private outdoor or indoor garden includes a multi-channel satellite music system with portable audio device option, an enclosed dressing room and shower, shower soap and towels. Hair dryers and combs are available upon request. Oasis provides one towel per guest but we do offer optional towel rental if you would like extra towels.
You are welcome to bring an Ipod, MP3 player, shower shoes, robes, body lotion, and shampoo amenities, but we ask that you refrain from using bubble bath and/or body oils. (They upset the chemical balance of the water, and you may incur cleaning or damage charges.)
 
Should I make a reservation?
We recommend making reservations, especially during nights, weekends, and holidays. While we take walk-ins based on availability, reservations are suggested, especially during our busy season, which runs from the first winter snowfall through March. Friendly Oasis personnel are available to schedule your reservation today!
How do I make a reservation?
You will be asked the date, time, and length of your reservation as well as your contact information and the number of guests in your party. On specific days – including weekends and holidays – you may also be required to provide a credit card, gift certificate number or pre-payment. In the event a debit card is authorized the Oasis will not be responsible for overdraft charges related to the authorized funds held by Oasis. Also, be sure to ask about our cancellation policy.
 
What is your cancellation policy?
 
Reservations held with a credit card or Oasis gift certificate:
We have a four-hour cancellation policy. We need to hear from you four hours before the start time of your reservation if you need to make a change or to cancel your reservation. With less than four hours notice, the credit card holding the reservation would be charged or the Oasis gift certificate holding the reservation would be redeemed for payment of the reservation.
24- Hours notice to cancel or change a reservation is required on holidays.
 
 
Reservations made within four hours of the start time requested would be considered a final reservation. Regrettably, if your plans change after holding a final reservation, we cannot guarantee that we will be able to change the start time of your reservation. In the event that you are unable to make it in for your final reservation after the reservation has been held for you, the credit card holding the reservation would be charged or the Oasis gift certificate holding the reservation would be redeemed for payment of the reservation.
24- Hours notice to cancel or change a reservation is required on holidays.
 
 
Prepaid Reservations:
 
We have a four-hour cancellation policy. We need to hear from you four hours before the start time of your reservation if you need to make a change or to cancel your reservation.
24- Hours notice to cancel or change a reservation is required on holidays.
 
When you contact us with a full four hours notice to cancel a pre-paid reservation, you will be refunded in the form of an Oasis gift certificate.
With less than four hours notice, the pre-payment made to hold the reservation would be non-refundable.
 
Reservations made within four hours of the start time requested would be considered a final reservation. Regrettably, if your plans change after holding a final reservation, we cannot guarantee that we will be able to change the start time of your reservation. In the event that you are unable to make it in for your final reservation after the reservation has been held for you, the the pre-payment made to hold the reservation would be non-refundable.
24- Hours notice to cancel or change a reservation is required on holidays.
 
 
All refunds are issued in the form of an Oasis gift certificate when we have received the required cancellation notice
How long can I hot tub?
 
Most guests stay either 1, 1 ½, or 2hours. At the conclusion of your hot tub reservation we will gladly offer you the opportunity to purchase additional time if it is available. Regrettably, we are not able to refund any portion of unused time should you chose to depart early.
Is there music?
Yes. Each suite is equipped with a multi-channel music system. There is also a portable audio device option which plugs into the headphone jack of your Ipod, MP3 player, phone, or portable audio device. (NOTE: For health and safety reasons, there are no electrical outlets in the rooms.)
 
Will I be cold in the outdoor tubs?
When you enter the water, your body temperature rises, so you don’t feel cold, even while sitting in the water. Our outdoor tubs are very popular – especially during winter snowfalls. Our guests will tell you – there is simply no greater experience than sinking into hot, bubbly water while surrounded by the outdoor elements.
Don't forget our cool tubs in the summer!
Are the hot tub gardens private?
Yes. Each room has an enclosed, temperature-controlled dressing room for changing and for storing your belongings. Walk through another set of doors and enter your own hot tub garden, with 12-foot walls for complete privacy. Your only link to the outside world is an intercom in each suite. You can request changes in water temperatures or have a question answered without leaving the seclusion of your garden.
Is the water clean?
Yes. We employ a state-or-the-art water filtration system that regulates the chemical balance of the water. Fresh water circulates through the filter system every eight to twelve minutes. We are regulated by the State Health Department, and, while not required, our staff performs regular water tests in order to ensure the highest standard of water cleanliness.
Do you allow food and beverages?
Because they tend to create messes, food and snacks are not permitted. However, we encourage you to drink water and fruit juices; you may bring your own or purchase drinks at the front desk. Consumption of ALCOHOL is strictly prohibited, as is the use of glass containers. Please review our Policies & Guidelines for further details.
Can I smoke in the room?
As of May 1, 2010 in accordance with the State of Michigan's ban on smoking in public places, there is No Smoking at The Oasis.
What different themed gardens do you have?
We have many different themes, ranging from Tropical Island waterfalls to serene Japanese gardens to Alaskan cabins complete with roaring fireplaces! You can view photos of the gardens under the section of the location you will visit on this web site.
 
Do you have memberships?
Yes, the VIP membership is an exclusive way to save on your Oasis vacation! Membership cards are valid for 1 full year from the date of purchase and your savings begin immediately! Cardholders are entitled to exclusive Oasis savings! Prices and savings vary by Oasis location,

          
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